Paladin's Superior Support Services

Paladin Support Overview Paladin offers multiple support services to its Paladin POS customers. There are three levels of software support programs, Alternative, Priority and Emergency. Each of these programs offers various services, pricing and terms. Paladin's customer service representatives are top notch in the industry and all are resident at our corporate headquarters in central Oregon.

Web-Based Self-Service Alternatives
The first level of support offers multiple self-serving Web-based Alternative Support Programs. The Alternative Support Programs are available to all customers. These services are state-of-the-art and incorporate techniques to differentiate Paladin’s Web-based support and offer excellent self-services to our customers.

Priority Support Services
The next level of support programs provide on demand service with a guaranteed response time. The Priority Support Program is available to all customers and is included in the monthly software service. Customers are identified through a secure login when calling in or submitting tickets. Each response is handled accordingly by an actual Paladin Customer Support Representative.  None of our support services are farmed to a third-party help desk in another country. 

Emergency Support
The highest level of support is offered through our optional Emergency Support Program. Customers are supported round-the-clock 24/7/365 for emergency and store-down situations with a guaranteed response time.  Our customer service representatives are informed immediately upon an emergency call and respond promptly.

Hardware Support
In addition to the software support, Paladin also offers optional hardware support to all customers.  Paladin support representatives handle the call and depending on the type of equipment or problem, address the issue appropriately.

Installation/Implementation Services
Paladin provides both remote and on-site installation and implementation services. A professional set-up guide includes all of the necessary steps to early implementation success. A detailed road-map poster guides you through the schedule of events that apply to your specific store requirements. Paladin's proven implementation process and excellent support team, guides you through to go-live with grace and confidence.

Product Training
Training is provided through both our on-line training library and our remote one-on-one or one-to-many training. Paladin's customer website portal contains a series of comprehensive training videos that guide you through the Paladin POS modules. A live person then takes you through any additional modules more specific to your training needs. Optional on-site training is available.

Contact Paladin's Customer Support at support@paladinpos.com